Free Business Hour Support:
All colocation and dedicated servers come with great free support. We provide you with 1 hour FREE remote hands or local access to your colo server at the datacenter. Requirement: All free support requests must open a ticket before 2PM CST during business hours for same day remote hands requests.
Priority Same Day Support:
We also offer 1 hour or less priority support. Rates are $25 every half hour.
Escorted Access Cancel Fee:
All escorted access require a 1 hour cancel notice. If you cancel or reset without a 1 hour notice a no show fee of $50 will apply.
Examples of free support: (doesn’t require unracking)
- Remote Reboots
- Basic Remote Troubleshooting of server
- Insertion of media (USB/DVD/CD)
- Basic Troubleshooting of servers that won’t boot
- Adding or removing hot-swap components, like HDS
- Moving cables around
- Configuring of KVM/IPMI / or bios changes
- Free KVM rental, first come first served.
Examples of tasks performed for an additional fee: (requires unracking)
- Internal Hard Driver Replacement = $25/per half hour
- CPU Replacement = $25/half hour
- Memory Replacement = $25/half hour
- Motherboard Replacement = $25/half hour
- OS Installs or Reinstalls = $15 per OS
- Advanced Troubleshooting = $25/half hour
- Configure Raid = $25/half hour
After Business Hour Support:
**After Business Hours and Holiday rates are $150/hour**
Any task performed afterhours is flat rate per hour, no additional fees will apply.
